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Watch step-by-step video tutorials for all OneLock features and workflows. Each video includes detailed instructions to help you master the system quickly.

OneLock Manager​

The OneLock Manager app is your mobile control centre for facility operations. Use it to bundle locks, operate units, and share temporary access with contractors or visitors.

OneLock Access​

The OneLock Access app is designed for tenants to access their storage units and facility entry points. Download, verify your account, and start accessing your units with just a few taps.

OneLock Web (Integrated Locations)​

OneLock Web is your central hub for managing integrated locations. Connect to your Property Management System, configure settings, manage team permissions, and monitor all facility activity.

OneLock Web (Standalone Locations)​

OneLock Web for standalone locations gives you complete control over facility operations without connecting to external property management systems. Manage tenant move-ins, overlocking, and team permissions all in one place.

How to Bundle a Lock to a Unit​

Learn how to assign a lock to a unit for new tenants or swap locks between units using the OneLock Manager app.

Detailed Step-by-Step Guide

Check the How to Bundle a Lock to a Unit section to learn how to:

  • Scanning locks to capture the unique Lock ID.

  • Selecting and assigning units from your database.

  • Verifying successful bundling in the web portal.

  • Adding descriptions for multiple-lock units.

How to Operate a Bundled Lock​

Master opening and closing locks directly from the OneLock Manager app for maintenance, inspections, or emergency access.

Detailed Step-by-Step Guide

Check the How to Operate a Bundled Lock section to learn how to:

  • Using the Get Info function to scan and retrieve lock information.

  • Operating locks with Open/Close buttons based on your permissions.

  • Proper NFC scanning technique for successful power transfer.

  • Clearing bundles to reassign locks to different units.

How to Share Temporary Access in OneLock Center​

Provide short-term access to contractors, visitors, or potential tenants using the OneLock Manager app.

Detailed Step-by-Step Guide

Check the How to Share Temporary Access in OneLock Center section to learn how to:

  • Selecting units and entering recipient phone numbers.

  • Setting access duration (24, 48, 72 hours, or custom).

  • Adding user details for logging and accountability.

  • How recipients receive and use temporary access.

  • Viewing access logs for security tracking.

How to Get a Tenant Setup on the Storage Center​

Get started with the OneLock Access app after moving into your storage unit.

Detailed Step-by-Step Guide

Check the How to Get a Tenant Setup on the Storage Center section to learn how to:

  • Download the OneLock Access app from the move-in text message.

  • Verifying your account with your phone number and SMS code.

  • Accessing your assigned units and entry points.

  • Understanding the app interface and features.

How to Operate the Lock and Entry Points​

Learn how to use the OneLock Access app to open and close your unit locks and facility entry points.

Detailed Step-by-Step Guide

Check the How to Operate the Lock and Entry Points section to learn how to:

  • Logging in with your phone number and verification code.

  • Navigating the Home Tab (entry points) and Units Tab.

  • Operating locks and gates using NFC scanning.

  • Managing multiple accounts or locations.

  • Proper NFC scanning technique.

Common User Errors Operating KISS OneLock​

Understand the most common mistakes and learn proper technique to operate your lock smoothly.

Detailed Step-by-Step Guide

Check the Common User Errors Operating KISS OneLock section to learn how to:

  • Why holding your phone too far from the lock causes failures.

  • The importance of keeping still during the 5-second countdown.

  • How to enable NFC on Android devices.

  • Proper NFC scanning technique for consistent results.

  • iPhone vs Android NFC antenna locations.

Troubleshooting Tenant Login Issues in the Storage Center​

Fix "phone number not found" errors and other sign-in issues after move-in.

Detailed Step-by-Step Guide

Check the Troubleshooting Tenant Login Issues in the Storage Center section to learn how to:

  • Why "phone number not found" errors occur after move-in.

  • Understanding automatic sync timing (every 5 minutes).

  • How tenants can resolve issues quickly.

  • How staff can manually sync tenants for immediate access.

  • Verifying phone numbers and account configuration.

How to Setup an Integrated Location​

Set up a new integrated location and configure Property Management System connections to keep data synchronised.

Detailed Step-by-Step Guide

Check the How to Setup an Integrated Location section to learn how to:

  • Creating a new location in OneLock Web.

  • Obtaining and entering API credentials from your PMS provider.

  • Syncing units and tenants from your Property Management System.

  • Configuring location settings (phone, payment links, delinquency).

  • Setting up zones and entry points for facility access.

Create a dedicated API user in SiteLink to enable the KISS integration with proper permissions.

Detailed Step-by-Step Guide

Check the How to Create an API User in SiteLink section to learn how to:

  • Accessing Corporate Control and user management in SiteLink.

  • Creating the KISS API user with correct permissions.

  • Setting up all required API rights for the integration.

  • Configuring account settings for uninterrupted access.

  • Sharing credentials securely with KISS.

Adjusting StorEdge Settings for API Permissions​

Configure StorEdge API permissions to enable the KISS integration at the corporate level.

Detailed Step-by-Step Guide

Check the Adjusting StorEdge Settings for API Permissions section to learn how to:

  • Navigating to corporate level in StorEdge.

  • Activating Keyless Lock Management and Kiosk APIs.

  • Selecting facilities for KISS access.

  • Locating and copying your API Facility ID.

  • Submitting credentials to KISS securely.

How to Create Roles and Team Members​

Set up your team with the right roles and permissions for integrated and standalone locations.

Detailed Step-by-Step Guide

Check the How to Create Roles and Team Members section to learn how to:

  • Creating custom roles with specific permission sets.

  • Setting permissions for integrated vs standalone locations.

  • Adding team members and assigning roles.

  • Managing access to multiple locations.

  • Upgrading users to admin privileges.

Overview of OneLock Admin Panel Integrated​

Get a complete tour of OneLock Web for integrated locations and learn how to navigate key pages.

Detailed Step-by-Step Guide

Check the Overview of OneLock Admin Panel Integrated section to learn how to:

  • Navigating the Units page for monitoring and temporary access.

  • Using the Locks page to manage lock assignments and display names.

  • Leveraging the Logs page for security and accountability tracking.

  • Managing Entry Points display names for tenant apps.

  • Syncing and monitoring tenant data from your PMS.

  • Understanding automatic sync timing (every 15 minutes).

How to Setup a Standalone Location​

Learn the complete process for setting up a new standalone location without PMS integration.

Detailed Step-by-Step Guide

Check the How to Setup a Standalone Location section to learn how to:

  • Creating a standalone location in OneLock Web.

  • Bulk uploading units using CSV format.

  • Configuring location settings (phone, payment link, delinquency).

  • Customising move-in and temporary access messages.

  • Setting up zones and entry points for access control.

Overview of OneLock Admin Panel Standalone​

Get a complete tour of OneLock Web for standalone locations and learn daily operations.

Detailed Step-by-Step Guide

Check the Overview of OneLock Admin Panel Standalone section to learn how to:

  • Using the Units page for move-ins, move-outs, and overlocking.

  • Adding secondary tenants to units.

  • Monitoring lock inventory and assignments.

  • Tracking all activity with the Logs page.

  • Managing entry point display names.

  • Understanding unit status progression (No OneLock → Vacant → Current → Overlocked).